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User support

Please visit Registering for the submission system for information about registration.

If you are experiencing problems when using the Submission system, please visit the Submission system FAQs and Known issues pages, which are updated regularly.

If you wish to contact user support you can either email [email protected] or call the user support help desk on 0117 905 7630.  The help desk operates Monday - Friday from 9.30am - 5.00pm.

If you have policy-related questions regarding your submissions, please contact [email protected].

Accessing the submission system

User accounts for your institution are managed by the submission system.  Your technical contact will have received an invitation to register.  Once they have registered they will be able to create further user accounts for your institution.  

If you require a login for the submission system please email your Institutional contact.

The draft user guide for the submission system can be accessed here:

REF2021 User Guide for Launch

REF2021 User Guide for Launch (1.2 MB)

The production REF2021 Submission system can be accessed here:

https://submissions.ref.ac.uk

There is a test submission system that is available for institutions to use. (Please contact user support if you'd like to register for the test version of the submission system.) 

The test submission system can be accessed here:

https://testsubmissions.ref.ac.uk